IMEX Systems: Driving Next Generation of Smart Governments and Smart Cities

Seamless conveyance of information and efficient delivery of services has always been a challenge for government organizations of any size due to their complexity and multichannel nature. Though e-Government and electronic services delivery can be a game changer in this regard, due to the costs involved, many of the government agencies have not been able to take advantage of these systems. Imex, a company that specializes in offering solutions and services to government agencies, has taken on this challenge and created an e-government platform that is elegant, user friendly, easy to implement, and highly cost effective. “By providing anytime, anywhere, any channel, any device convenience for citizens to access government services and information, and enabling government staff to reciprocate efficiently and reliably, Imex has created the platform from which Smart Governments can evolve,” says Damodar Arapakota, President and CEO, Imex Systems.

Imex turns a number of departmental systems within a government into a single enterprise system for end-to-end service delivery, allowing for a better understanding of the citizen’s interaction with the government. Business and Management Consulting services, Payment Systems, and Cloud solutions are the main offerings of the firm. Imex’s Business and Management Consulting services help sharpen business focus and setup effective business processes and identify effective technology solutions to fulfill business goals. The company’s payment systems help governments to better manage their revenue using a variety of payment methods and technologies—from traditional cash transactions to cutting edge mobile payments. Finally, the company’s onpremise and cloud solutions help every Government from a small township to a large federal government, whether it is an advanced economy or an emerging one, to better manage their data.

Imex’s products and services are built on a single integrated customer service delivery platform—iGov, which helps to optimize and automate internal business processes to provide services through multiple channels such as web, mobile, contact center, in-person, IVR or Kiosk systems.