Solid Systems Global: Providing Integrated IT Global Service and Support

Paul Lalli, Founder & President
The rapidly changing regulatory environments of today necessitate global companies to deal with multiple legal and regulatory issues. This advocates for a fully functioning risk and compliance framework that service numerous internal departments of the legal system, across multiple jurisdictions, in accordance with differing regulatory regimes. Established in 1989, Solid Systems Global is a worldwide provider of multi-vendor enterprise equipment that provides a range of tailored service agreements to cover the entire service lifecycle under one global contract. “Solid Systems Global’s mission is to provide flexible and cost effective multi-vendor enterprise equipment support solutions to our customers. We ought to set a benchmark for being an unsurpassed global independent service provider of choice,” says Paul Lalli, Founder and President, Solid Systems Global.


We ought to set a benchmark for being an unsurpassed global independent service provider of choice


Headquartered in Derby, U.K., Solid Systems Global ensures the maintenance of equipment and the predictable total cost of ownership, which in turn extends the system longevity, and protects against unexpected breakdown costs. The company’s integrated support model provides streamlined enterprise equipment support for the complete lifecycle of installed-base technology. “We deliver the fastest time-to-market with skilled, trained technicians and parts to support new and expanding contracts. ISO accreditations highlight our reputation in best practices and implementation,” says Lalli.
The company also supports the Third Party Maintenance (TPMs) providers in extending their service portfolios by integrating every aspect of IT lifecycle globally. Solid Systems Global prides of their expertise and infrastructure to support all enterprise technology requirements and duplicate them across borders and continents. Other than this, the company also provides consulting, managing and outsourcing services.

Solid Systems Global differentiates itself by their unique approach towards building strong customer relationships. For this, the company keeps a close eye on the changing IT environments that enable them to fulfill the evolving customer demands. “Our cost effective, flexibility and comprehensive solutions puts us way ahead in the competition,” says Lalli.

The company caters to a vast array of industries. For instance, Alliance Storage Technologies Inc. (ATSI), a primary source for professional data archiving solutions was facing challenges in adding offerings outside their core capabilities and beyond their current geographies. The company that provided regulatory compliant systems to preserve unaltered data for extended periods at an exceptionally low total cost of ownership was finding it difficult to assist their clients spread throughout. Partnering with Solid Systems Global, the client leveraged the former’s unique capability in the third party/ multivendor community on exceptional coverage—both direct and through networks of longstanding professional partners. This coverage capacity allied with exceptional infrastructure logistics and support capability, provided ASTI with significant additional resources to assist their objective of providing every customer with exemplary customer service through the life of their relationship.

With over 110 service locations across six continents, and an international management team that collaborate to deliver support services customized to meet each customer and country’s unique requirement, Solid Systems Global is all set to expand their penetration. “We look forward to concentrate and improve our core business offerings and pursue direct customer base of large multi-national companies. We expect to expand our global footprint to 150 countries by 2016,” asserts Lalli.

Company
Solid Systems Global

Headquarters
Derby, U.K.

Management
Paul Lalli, Founder & President

Description
A provider of multi-vendor enterprise equipment services that cover complete service lifecycle through one global contract