We ought to set a benchmark for being an unsurpassed global independent service provider of choice
Headquartered in Derby, U.K., Solid Systems Global ensures the maintenance of equipment and the predictable total cost of ownership, which in turn extends the system longevity, and protects against unexpected breakdown costs. The company’s integrated support model provides streamlined enterprise equipment support for the complete lifecycle of installed-base technology. “We deliver the fastest time-to-market with skilled, trained technicians and parts to support new and expanding contracts. ISO accreditations highlight our reputation in best practices and implementation,” says Lalli.
Solid Systems Global differentiates itself by their unique approach towards building strong customer relationships. For this, the company keeps a close eye on the changing IT environments that enable them to fulfill the evolving customer demands. “Our cost effective, flexibility and comprehensive solutions puts us way ahead in the competition,” says Lalli.
The company caters to a vast array of industries. For instance, Alliance Storage Technologies Inc. (ATSI), a primary source for professional data archiving solutions was facing challenges in adding offerings outside their core capabilities and beyond their current geographies. The company that provided regulatory compliant systems to preserve unaltered data for extended periods at an exceptionally low total cost of ownership was finding it difficult to assist their clients spread throughout. Partnering with Solid Systems Global, the client leveraged the former’s unique capability in the third party/ multivendor community on exceptional coverage—both direct and through networks of longstanding professional partners. This coverage capacity allied with exceptional infrastructure logistics and support capability, provided ASTI with significant additional resources to assist their objective of providing every customer with exemplary customer service through the life of their relationship.
With over 110 service locations across six continents, and an international management team that collaborate to deliver support services customized to meet each customer and country’s unique requirement, Solid Systems Global is all set to expand their penetration. “We look forward to concentrate and improve our core business offerings and pursue direct customer base of large multi-national companies. We expect to expand our global footprint to 150 countries by 2016,” asserts Lalli.